Frequently asked questions:
Relay is a unique subscription service and online store, built for runners by runners. We offer two unique subscriptions:
Our monthly classic box, providing you with the products and gear you need to fuel your healthy habit, as well as introducing you to great new products and offering exclusive discounts.
Our weekly marathon plan – a bespoke marathon training plan based around your goal time and running level with handpicked products to support your training.
All subscriptions bill monthly, classic boxes deliver monthly, marathon plans weekly.
Yes! Relay is designed to meet your needs as a runner. Our marathon plan is specifically designed around your targets and for both boxes you'll be emailed a questionnaire with your order confirmation from which your order is built around.
Love the look of our classic box but worried you’ll get flavours or products you don’t like? Prefer orange to blackcurrant? Don’t get on with energy gels? Whatever your requirements, send us an email at firstname.lastname@example.org and we’ll do our best to accommodate.
Yes! To order a gift subscription of any of our subscriptions, be sure to use the recipient’s address for the shipping address, and select ‘this is a gift’ at checkout.
All our subscriptions bill monthly, on the date of purchase.
Monthly boxes will arrive in the first week of each month. Marathon plans arrive Monday of each week. If you need the marathon plan to commence from a specific date, get in touch at email@example.com and we'll start it from then.
Of course. If you want to cancel or change your subscription just get in touch with us at firstname.lastname@example.org – we’ll get back to you within 24 hours.
We are able to ship internationally, if you live further afield than the UK and are interested in Relay then please drop us a note at email@example.com – we’d love to hear from you!
Yes! If you subscribe to more than one of our boxes then we’d be pleased to offer you a multi-subscriber discount. We're also happy to offer a discount to two subscriptions going to the same address. Just get in touch at firstname.lastname@example.org and we’ll send you a unique discount code within 24 hours.
We’re always happy to hear from you and to answer any queries you might have! Email us at email@example.com and we’ll get back to you within 24 hours.